FAQs
Product & Ingredients
Are the ingredients certified organic?
When sourcing our ingredients we have ensured that they have their own organic certifications. The only exception to this is the naturally derived salt, which under Australian Organic Certification standards is also exempt. One day we hope to obtain indeoendent organic certification for the Cool Medjool product.
Can you tell me more about your cacao?
We make our own chocolate using Peruvian cacao that is: certified organic, fair trade, single origin, GMO free, neither fumigated nor irradiated on import and has been tested to ensure mycotoxins and heavy metals are well below Australian standards.
Do Cool Medjools contain added sugar?
We only deal with dates. A complete medjool date, filled and covered in our signature chocolate sweetened with dehydrated whole-dates.
What allergens do Cool Medjools contain?
Some Cool Medjools contain nuts, but all the flavours are created using the same equipment that handles nuts so they are unfortunately not suitable for those with nut allergies.
No dairy or gluten is added to our products, but we cannot guarantee them to be free from traces of them.
Are Cool Medjools vegan?
Yes, they are made using only plant-based ingredients.
Why are my dates different sizes?
Whilst we do our best to ensure consistency, mother nature produces dates in all different shapes and sizes.
Packaging
How do I thoughtfully dispose of the packaging?
The twin pack boxes are recyclable and the inside wrappers are home compostable.
Storage
How do I store Cool Medjools?
If you don’t eat them right away, Cool Medjools are best kept at a comfortable room temperature of below 18°C.
Some people may enjoy them refrigerated or frozen and that’s cool too - though it is important to note that if refrigerated and then brought back to room temperature, the temperature change may cause the chocolate to ‘bloom’. This white discolouration is aesthetically displeasing but it is perfectly safe to consume and should not affect the taste.
Online Orders & Shipping
Can I buy directly from Cool Medjool?
Yes, you can from the shop section of this website.
Where do you ship?
Australia wide.
How much does shipping cost and how long does it take?
We charge a $15 flat shipping fee nationwide to guarantee prompt delivery of Cool Medjools through express post. Shipments occur on Mondays, Tuesdays, and Wednesdays to avoid weekend postal delays.
How are Cool Medjools shipped and will they melt?
Cool Medjools are shipped with packaging that is considerate of the season and their temperature sensitivity. We only ship via express post to ensure they get to you as soon as possible.
Do I need to sign to receive my order?
Orders do not require a signature, but we recommend tracking your order to ensure timely receipt and prevent exposure to the elements.
What if my order arrives and it has been damaged in transit?
We strive to dispatch our Cool Medjools in optimal condition via express post. Despite our best efforts, external factors may impact delivery. Customers are asked to accept shipping terms before checkout due to product perishability.
Can I return my order?
We hope you love your Cool Medjools, but due to their perishable nature, returns are not possible. If you have any problems with your order, please inform us and we will do our best to help.
Stockists
Online
Physical Stores
Cool Medjools are stocked in stores all over Australia - reach out to discover a retailer near you.
Wholesale
Can I become a wholesaler?
We are thrilled that you are interested in stocking Cool Medjools.
Please send an email to hello@coolmedjool.com and we will get back to you as soon as possible.